Shipping policy
Shipping & Delivery Policy
All orders are processed within 3–5 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive another notification once your order has been shipped.
We exclusively use Shopee Express for all deliveries to ensure fast and reliable service.
Shipping Fees
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Free shipping is available for regular orders of RM100 and above.
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Shipping fees apply to orders below RM100 and will be calculated at checkout.
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Clearance items are not eligible for free shipping, regardless of the total order amount. Shipping fees will be calculated at checkout.
Delivery Areas
We currently deliver to the following locations:
Johor, Kedah, Kelantan, Kuala Lumpur, Melaka, Negeri Sembilan, Pahang, Penang, Perak, Perlis, Putrajaya, Selangor and Terengganu.
Please note that we currently do not deliver to:
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Labuan
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Sabah
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Sarawak
How Do I Check My Order Status?
Once your order has been shipped, you will receive an email containing a tracking number. Please allow up to 48 hours for the tracking information to become available.
If you have not received your order within 5 days after receiving your shipping confirmation email, please contact us at cs@aiwibi.com.my with your name and order number. Our team will assist you accordingly.
Shipping Delays
In the event of shipping delays caused by unforeseen circumstances, such as severe weather, natural disasters or other disruptions, we will notify you and provide the latest updates.
Thank you for your understanding and patience. If you have any further questions or concerns, please contact our customer service team at cs@aiwibi.com.my.
